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Jack in The Box drive through order travels 11,000 miles
Outsourcing – it’s a sensitive topic and often misunderstood - there are a myriad of business applications where we can provide call center services both efficiently and competitively. However we...
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Call Center Tidings – positive growth over the last week
Announced call center hiring activity is notably higher than in the earliest weeks of 2010. Centralized call center solutions throughout North America remain a field of relative growth despite an...
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Zappos bring call center agents into foreground, by way of puppets
I wrote last week that demonstrating that your call center provides exceptional customer service is the single best way to combat the stigma that can be attached to the industry when you only tend to...
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Poll reveals what consumers most want…….is Value
At the heart of our business goals is the objective of providing value – value in our services both in terms of cost effectiveness, value in terms of client retention, value in terms of our expertise...
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CSR – The Corporate Blacklist is published for the first time
There are always dozens of examples of companies who provide a shining example of how to develop a Corporate Social Responsibility (CSR) program which embraces the fundamental goals of providing a...
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Measuring customer service – a priceless task
We all probably know that its no longer enough to simply just ‘say’ we provide excellent customer service. The ability to demonstrate high levels of customer satisfaction as a service provider or a...
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Easy steps to improve your customer service results
Excellent customer service within our Toronto call center is something that fills us with pride and we always strive to exceed our customer’s expectations. Like any customer facing business, gauging...
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TIFF 2012: Film Festival Also Marks Festival of Fundraising Events
The Toronto International Film Festival (TIFF) is world-renowned for its movie premieres and hosting the elite of the film industry but this time of year is also becoming known as a festival for...
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3 Key Findings from customer service survey that nonprofits should heed
We’ve long wondered how much knowledge those involved in nonprofit fundraising could learn from benchmarking data about customer service that is acquired from industries outside of the charity sector....
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New study ‘How America Gives’ provides huge insight into nonprofit...
A brand new report via the Chronicle of Philanthropy takes an in-depth look at the relationship between nonprofit fundraising, donor earnings and contributions in the United States both pre and post...
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